At our shop, we believe in providing excellent customer service and ensuring customer satisfaction with every purchase. With that in mind, we have implemented a clear and transparent return policy to address any concerns or issues that may arise. Our goal is to make the return process as simple and hassle-free as possible for our valued customers.
Thank you for shopping at Truth E-Hub Ventures
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We offer refund and/or exchange within the first 30 days of your purchase.
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Your item must be unused and in the same condition that you received it.
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The item must be in the original packaging, we require a receipt or proof of purchase. Sale items cannot be refunded.
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Exempt Goods:
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Goods marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return.
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If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to you later, we will send the refund to the gift giver.
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The supply of Goods made to your specifications or clearly personalized.
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The supply of Goods which deteriorate rapidly or where the date of expiry is over.
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The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
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The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
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Shipping
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You will be responsible for paying for your own shipping costs for returning your item.
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Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
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Returning Goods
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You are responsible for the cost and risk of returning the Goods to Us. Truth E-Hub Ventures, California Plaza, Shop 2F37.
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We cannot be held responsible for Goods damaged or lost in return shipment. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.